124 City Road, London, EC1V 2NX
0330 880 0172
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Refund Policy for MyGoPower.co.uk
At GoPower Ltd, we are committed to providing our customers with high-quality products and exceptional customer service. We understand that sometimes, for various reasons, you may need to return an item. To ensure a smooth return process, please carefully review our refund policy outlined below.
30-Day Return Period
Customers may return any eligible item(s) within 30 days of the delivery date for a full refund, excluding shipping costs. To be eligible for a return, the item(s) must be in their original, unused condition and include all original packaging, accessories, and documentation.
Return Shipping Costs
Customers are responsible for the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item(s).
Initiating a Return
To initiate a return, please contact our customer support team at [email protected]. Provide your order number, the item(s) you wish to return, and the reason for the return. Our customer support team will respond with further instructions on how to proceed with the return.
Refund Processing
Once we receive and inspect the returned item(s), we will notify you via email regarding the approval or rejection of your refund. If your return is approved, your refund will be processed and a credit will be applied to your original method of payment within 7 business days.
Late or Missing Refunds
If you haven’t received a refund within 14 business days after receiving confirmation that your return has been approved, please check your bank account or credit card statement again. If the refund is still not visible, contact your bank or credit card company, as it may take additional time for the refund to be posted. If you have completed these steps and still have not received your refund, please contact our customer support team at [email protected] for further assistance.
Non-Refundable Items
Please note that some items are non-refundable, including but not limited to:
Gift cards
Downloadable software products
Personalised items
Perishable goods (such as food, flowers, and plants)
Items marked as “final sale” or “non-returnable”
We appreciate your understanding and thank you for choosing GoPower Ltd. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team at [email protected].